Refund and Returns Policy

Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Non-returnable items
– Gift cards
– Downloadable software products
– Some health and personal care items, including opened or used products

Partial Refunds
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Late or Missing Refunds
– First, check your bank account again.
– Then contact your credit card company, as it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at [insert email address].

Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert email address] and send your item to: [insert physical address].

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping Returns
To return your product, you should mail your product to: [insert physical address].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need Help?
Contact us at [insert email] for questions related to refunds and returns.

Additional Policies

Who We Are
Routine Kneads Wellness, founded by Austin and Willow Eagle, is committed to providing high-quality, natural wellness products inspired by the Appalachian region’s rich botanical heritage. Our products are designed to support holistic health and promote well-being. Visit our website at [insert URL].

What Personal Data We Collect and Why
– Personal Data: Includes name, email address, personal account preferences, and purchase information.
– Collection Reason: To enhance the user experience, manage the customer account, process transactions, and for direct marketing communications, only if consented to.

How We Protect Your Data
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These security measures include password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely, or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

Data Breach Procedures
Our data breach procedures involve immediate notification to affected users, an assessment of the breach’s scope and impact, and coordinated efforts with cybersecurity experts to reinforce our systems’ security.

Contact Information
For privacy-specific concerns, or if you need further assistance regarding our policies, please contact our Data Protection Officer at [insert contact information].

By aligning your policies with the specific needs of your business and its customers, you ensure transparency and build trust, which are crucial for maintaining a strong customer relationship and upholding the integrity of Routine Kneads Wellness.